Terms & Conditions

4.1 Introduction

These Terms and Conditions govern the use of our website and the purchase of products offered through our website. Defined terms and their interpretation are set out in Section 4.26.

4.2 Acceptance

You represent and warrant that: (a) you are a natural person and at least 18 years of age; (b) you are entitled to enter into a legally binding contract with us; and (c) you are not prevented from entering into a legally binding contract with us by any applicable law or agreement.

We reserve the right to require written confirmation of your eligibility to accept these Terms and Conditions.

You represent and warrant that you: (a) have not been convicted of any computer- or internet-related offense; and (b) have not previously been excluded from purchasing products or accessing the website.

We reserve the right to deny you access to our website if we consider it necessary or appropriate to do so.

Submitting an order constitutes: (a) your representation and warranty that you have read and fully understood these Terms and Conditions; (b) your offer to purchase the order solely in accordance with these Terms and Conditions; (c) your agreement that any order confirmation is issued solely on the basis of these Terms and Conditions; and (d) your commitment to us to comply with these Terms and Conditions.

If you do not agree to these Terms and Conditions, you may not use the website or purchase products.

You must expressly agree to these Terms and Conditions in order to: (a) enter or submit information on our website; or (b) purchase a product.

By visiting our website, purchasing products, or agreeing to these Terms and Conditions, you also: (a) agree to our Privacy Policy; and (b) accept our Acceptable Use Policy (see Section 4.12).

We recommend that you print or save a copy of these Terms and Conditions for future reference.

If you do not agree to these Terms and Conditions, you may not place an order or communicate with us.

4.3 Personal Use

You confirm that you are using the website solely to purchase products for your own private, non-commercial use as a contracting party, and not as a representative of or on behalf of another person.

4.4 Prices

Product prices listed on our website include delivery costs. Mabel, Mae & Margot covers all import duties and taxes — customers are never charged additional fees or governmental charges upon delivery.

We strive to ensure that all product details, descriptions, and prices on our website are accurate. However, errors may occur. If we identify a pricing error, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we cannot reach you or receive no response, the order will be treated as cancelled and you will receive a full refund. If you choose to confirm the order at the corrected price, we will arrange delivery and charge or refund the amounts stated in our message using the same payment method you used for the order.

We are not obligated to fulfill an order if the price displayed on the website is incorrect, even if you have already received an order confirmation.

Prices may change from time to time. Such changes will not affect orders for which an order confirmation has already been sent.

4.5 Placing an Order

After you place an order, all orders are subject to availability. If sufficient stock is available, you will receive an order confirmation, which serves as our acknowledgment of receipt of your order. If there are delivery problems or no stock is available to fulfill your order, we will notify you by email and refund any payments already made.

A contract is formed only when we have issued you an order confirmation, and only with respect to the products listed in the order confirmation. These Terms and Conditions of sale form part of the contract and apply to the exclusion of all other terms.

If your order consists of more than one product, the products may be delivered in multiple partial shipments.

We reserve the right to remove products from the website at any time, and to edit or remove content or materials on the website. We are not liable to you or any third party for such removal or editing.

We reserve the right to reject or refuse any order you place at any time (including after sending an order confirmation). We are not liable to you or any third party for the cancellation or rejection of an order.

If we cancel your order after receiving payment (and also after sending an order confirmation), the payment for that order will be fully refunded to you.

4.6 Payment

You may pay for products using any payment method listed on our website.

You may pay for your order in full or in part using a promotional voucher or discount code provided by us. Promotional vouchers can only be redeemed online at checkout.

We may use payment service providers as intermediaries to process payments between you and us. You agree that we may transmit documents and information about you to these payment service providers, including personal data.

We are not a regulated payment processor or financial services provider and accept no responsibility for payment failures or problems caused by payment service providers.

You are responsible for providing complete and accurate information during the payment process, and all payments must be made from your own funds. By placing an order, you confirm that: (a) the payment method used belongs to you; (b) you are, if applicable, the lawful holder of any promotional voucher used; and (c) you have sufficient funds or credit to cover the relevant order.

We are not liable for the unauthorized use of your credit, debit, or prepaid cards by third parties, even if those cards have been reported stolen. We are entitled to notify all relevant authorities (including credit agencies) of fraudulent payments or other unlawful activities.

You may not initiate or attempt chargebacks or reverse payments in relation to products except where permitted by applicable law.

4.6A Subscription Billing

[Placeholder — this section assumes a rebill/membership model matching Luvenora's. You mentioned this store's offer is structurally different, so this section will need to be rewritten once I know how the offer actually works — e.g. one-time purchase, a different subscription cadence, or no subscription at all.]

By placing your monthly subscription, you will be charged the applicable membership fee now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and a receipt after each successful transaction. You may cancel your subscription at any time by logging into your account and navigating to My Membership. Cancellation takes effect immediately and no further charges will be made after cancellation is confirmed.

4.7 Delivery

We will endeavor to deliver your order to the delivery address provided at the time of placing the order.

We may notify you if there is an issue affecting your order, but to the extent permitted by law, we are not liable for any losses, liabilities, costs, damages, charges, or expenses arising from delivery issues outside our control.

We may not be able to deliver products to certain locations. In such cases, we will notify you and either cancel and refund the order or agree on an alternative delivery address with you.

Risk in the product passes to you upon delivery to the delivery address, unless delivery is delayed due to your breach of these Terms and Conditions, in which case risk passes at the time delivery would have occurred without your breach.

If you are unable to accept delivery of your order, the carrier may leave a notification card with instructions for redelivery or collection.

If delivery is delayed due to your unreasonable refusal to accept delivery, or if you fail to collect your order from the carrier, we may charge you the fees and other costs incurred in returning the order, without prejudice to any other rights or remedies we may have.

4.8 Order Cancellation or Modification

Once an order has been placed on our website, you may cancel or modify it by emailing us.

Once an order has been packed, it can no longer be cancelled or modified; in this case, the order must be returned to us in accordance with Section 4.10. If the products are already on their way to you, cancellation is not possible — please wait to receive the goods and then return them to us. You are welcome to notify us of your cancellation request in advance. To ensure prompt processing of the return, please send us proof of return shipment.

As we operate a fully automated system, orders are triggered immediately upon submission. We are therefore unable to interrupt the shipping process once initiated, meaning a refund before receipt of goods is only possible within 24 hours of placing the order.

4.9 Defective Products

You acknowledge that the products are standard items and are not manufactured specifically to your individual requirements.

All product descriptions, information, and materials on the website are provided "as is" without any express or implied warranty or representation.

Images of products may differ slightly from the actual product you receive.

If the product you receive is defective, you may send us an email specifying the product to be returned and attaching a photo of the defective product.

You may return the product to us in accordance with Section 4.10.

We will inspect the product once we have received it. Our processing time depends on your order.

We will notify you by email if we determine that the product is defective.

Our sole obligation to you with respect to defective products is, at our own discretion, either: (a) to replace the product and cover the cost of delivering the replacement product to the delivery address, provided you return the defective product to us; or (b) to refund you an amount equal to the product price plus the cost of returning the defective product to us. The refund will be made to the account and using the payment method you used for the original order.

If we determine that the product is not defective, we may in our sole discretion choose not to refund the purchase price, and we may require you to pay reasonable service fees, charged to the payment method used for the order.

4.10 Returns & Refunds

Our Return Policy forms part of these Terms and Conditions under which you are granted access to and use of our website.

If you are not completely satisfied with your order, you may email us specifying the product to be returned and send it back to us. The return period is 30 days from the day on which you or a third party designated by you (other than the carrier) took possession of the last product.

Returns and the associated costs are at the customer's expense and must be borne by the customer.

We must have received the product before you are entitled to a refund. We will inspect the returned product upon arrival.

You must ensure that the product is sent to us in the same condition in which you received it and that it is properly packaged. The product must be unused, labels must not have been removed or tampered with, and the product must be in its original packaging. If a product is returned to us in an unacceptable condition, we reserve the right to refuse acceptance.

Once we have received and inspected your return, refunds are processed and credited back to the original payment method.

If we are satisfied with the condition of the product you have returned, we will send you an email approving the return. The refund will be made promptly to the payment method used at the time of ordering, after we have notified you of the approval of your return.

The cancellation is complete once we have received the physical goods.

All returns must be sent to our US return address: JPNLM Enterprise LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Please send us proof of return shipment to ensure prompt processing.

4.11 Vouchers

You may use our promotional vouchers or discounts when paying for products on the website.

To use a voucher or discount, the voucher or discount code must be entered on the checkout page of the order.

Once the voucher or discount code has been entered and applied, the voucher or discount will be deducted from the total amount of your order at checkout.

Only one promotional voucher or discount may be redeemed or used per order.

The balance of a promotional voucher is non-interest-bearing and has no cash value.

If the balance of a promotional voucher is insufficient for your order, you may pay the difference using a separate payment method available on the website.

If you have used a promotional voucher for an order that is subsequently returned, the value of the promotional voucher will not be refunded. However, if you paid a partial amount using a separate payment method, that partial amount may be refunded.

4.12 Acceptable Use

You may not do any of the following ("Prohibited Actions"): (a) use our website in any way that causes or may cause damage to the website or impairs its performance, availability, or accessibility; (b) use our website in an unlawful, illegal, fraudulent, or harmful manner; (c) use our website to copy, store, host, transmit, send, use, publish, or distribute malicious software; (d) conduct systematic or automated data collection activities without our express written consent; (e) access our website using robots, spiders, or other automated means; (f) violate the instructions in our website's robots.txt file; (g) use data collected via our website for direct marketing activities; (h) use or instruct the website to interact with devices without express authorization; (i) copy, publish, modify, or reverse engineer the website's code or source code; (j) use or access the website to develop a competing product or service; (k) sell, assign, sublicense, transfer, distribute, or rent your access to the website; (l) edit or alter content from our website; (m) use the website in a manner that violates applicable laws or regulations; or (n) place speculative, false, or fraudulent orders.

You agree to be liable to us for all damages, losses, liabilities, costs, or expenses we suffer as a result of or in connection with any Prohibited Action committed or authorized by you.

You agree to notify us immediately upon becoming aware that any person is committing a Prohibited Action.

You must ensure that all information you provide to us via our website is true, accurate, current, complete, and not misleading.

You will promptly provide us with all documents or other information we request to verify your identity.

You must comply with all laws applicable to your use of the website.

Please notify us by email if you notice any content or activity on our website that is not in accordance with these Terms and Conditions.

4.13 Links to the Website

Links from our website to other third-party websites and resources are provided for informational purposes only.

You acknowledge and agree that we have no control over the content of other websites or resources linked to or mentioned on our website.

You may link to our homepage, provided this is done in a fair and lawful manner that does not damage or exploit our reputation.

You may not link in a way that suggests any association, approval, or endorsement by us where none exists.

You may not set up a link on a website that does not belong to you.

You may not embed our website in frames on another website or link to any part of our website other than the homepage.

We reserve the right to withdraw a granted linking permission at any time without notice.

4.14 Intellectual Property Rights

The code, structure, and organization of the website are protected by intellectual property rights.

We own or are licensed to use all intellectual property rights in our website and the content and materials published on it.

You may use the website and all its content solely for your own private, non-commercial use and in accordance with these Terms and Conditions.

You agree to notify us of any suspected infringement of our intellectual property rights.

You may not use our trademarks without our prior written consent.

4.15 Privacy

Our Privacy Policy forms part of these Terms and Conditions under which you are granted access to and use of our website.

We use cookies on our website. By accepting these Terms and Conditions, you consent to the use of cookies. For more information, please refer to our Privacy Policy.

When you provide us with personal data, we will process that data in accordance with your instructions and will implement appropriate security measures.

4.16 Viruses

We do not guarantee that our website is secure, error-free, or free from viruses.

You are responsible for configuring your information technology appropriately to access our website.

You may not misuse our website by knowingly introducing viruses, trojans, worms, or other malicious material.

You may not attempt to gain unauthorized access to our website or any connected servers or databases.

You may not attack our website with a denial-of-service attack.

4.17 Liability

Subject to Section 4.17(g), we are not liable to the fullest extent permitted by law for losses suffered by you or others arising from: (a) third-party or user-generated content; (b) the products, including their quality, images, and descriptions; (c) reliance on information contained in these Terms and Conditions; (d) inability to access the website; and (e) any failure or delay in fulfilling our obligations caused by circumstances beyond our reasonable control.

We are not liable to you for lost profits, lost business opportunities, loss of goodwill, or indirect, special, or consequential damages.

Our total liability arising directly or indirectly from these Terms and Conditions is limited to the greater of $1,000 USD or five times the price you paid for the product that gave rise to the liability.

Any claim must be brought within one year of the alleged harmful act or omission.

To the extent permitted by law, no claim arising from these Terms and Conditions may be brought against our employees, officers, advisors, or other agents personally.

All representations or warranties implied by law, trade usage, or otherwise are excluded to the fullest extent permitted by law.

(g) The exclusions and limitations of liability in these Terms and Conditions do not affect our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or fraudulent misrepresentation; or (c) for any other liability that cannot be excluded or limited under applicable law.

4.18 Indemnification

You will fully indemnify us and our affiliates, employees, officers, advisors, and agents against all claims, costs, and losses of any kind arising from or in connection with: (a) a material breach of these Terms and Conditions by you; (b) fraud, negligence, or misconduct by you; and (c) your use of our website.

4.19 Force Majeure

If a force majeure event continues for more than one week, we are entitled to terminate these Terms and Conditions by written notice with immediate effect, without any obligations other than to refund products you have already paid for but not received.

4.20 Amendments

We may amend these Terms and Conditions from time to time. We will notify you in advance of material changes that could adversely affect you.

If you do not agree to the amended Terms and Conditions, you must stop using our website.

4.21 Your Breach

In the event of a breach or suspected breach by you, we may: (a) send you formal warnings; (b) temporarily suspend your access; (c) suspend order processing; (d) refuse further payments; (e) permanently ban your access; or (f) initiate legal proceedings against you.

4.22 Termination & Suspension

You may stop using the website at any time.

We may suspend the operation of the website at any time, with or without cause and with or without prior notice.

We may suspend or terminate your access to the website if your use creates legal liability of any kind or impairs the experience of other users.

4.23 Effect of Termination

Termination of these Terms and Conditions immediately ends our obligation to provide customer service.

You are not entitled under any circumstances to compensation for loss of rights or any other losses arising from termination.

4.24 General Provisions

You may not assign or transfer any of your rights under these Terms and Conditions.

If the validity or enforceability of any provision is limited under applicable law, that provision shall be deemed valid to the maximum extent permitted.

Our failure to exercise any right does not constitute a waiver of that right.

4.25 Governing Law

These Terms and Conditions, your use of the website, and all contracts for the purchase of products are governed by the laws of the United States. Any disputes shall be resolved in accordance with applicable US law, unless mandatory consumer protection provisions require otherwise.

4.26 Definitions

"Order" means the order you place via our website to purchase one or more products from us.

"Order Confirmation" means the email we send you confirming your order in accordance with Section 4.5.

"Payment Processor" means any third-party provider we use to process payments.

"Product" means a product offered on our website.

"Website" means the Mabel, Mae & Margot website.

4.27 Company Information

These Terms and Conditions apply to all contracts concluded via the online store operated by Mabel, Mae & Margot.

Legal Entity: JPNLM Enterprise LLC Trading As: Mabel, Mae & Margot Registered Agent: Registered Agents Inc Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States Contact Email: Support@mabelmeamargot.com

For any questions about these Terms and Conditions, orders, or contractual matters, please contact us exclusively at: Support@mabelmeamargot.com